Contact Us:

Head Office: 
1001 W Cottonwood Lane Unit M
Mount Prospect, IL 60056, USA

Customer Care: 847-758-0229
Reservations: 773-419-6224
toll free: 877-224-3111
fax: 847-758-0 229
e-mail: contact@cosmopolislimo.com

Additional stops

Stops in the same town: + $15
In-Line” stops in a different town: +$25
Non “In-Line”: Subject to special quotation

Premium Rate

A premium rate of $20 applies to the following:
Daily: Between 11:00pm and 5:00am

Holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve after 1pm, Christmas Day, and New Year’s Eve after 1pm.

TERMS AND CONDITIONS

GUARANTEED PAYMENT: All reservations are subject to a guaranteed payment. A credit card number will be taken at the time the orders are placed. These orders will be billed if no advance cancellation is received .

CANCELLATIONS:

Luxury Sedans: For all airport trips, orders changed or cancelled less than 2 hours before pick-up time will incur a cancellation charge equal to the lesser between the full amount of the negotiated fare and $100. 24 hour cancellation policy applies to all point-to-point and wedding charters with cancellation fee in the amount of $100. All No Shows will be billed the full negotiated fare.

Stretch Limousines: For all airport trips, orders changed or cancelled less than 24 hours before pick-up time will incur a cancellation charge equal to the lesser between the full amount of the negotiated fare and $100. For all Stretch Limo charters, a 48 hour cancellation policy applies with cancellation fee in the amount of $150. All No Shows will be billed the full negotiated fare.

VEHICLE PROBLEMS:  In case of vehicle problems, Cosmopolis Limousine Service will change to an equal or higher value vehicle, subject to availability. We will put forth our best effort to accommodate passengers in any circumstance.

DAMAGES : Any damage(s) to the vehicle caused by the passengers are subject to additionsal charges determined by Cosmopolis  Inc., which the customer(s) agrees to pay in full. These damages may include but not limited to: Vomiting in the vehicle ($250.00), breaking a champagne or shooter glass ($20.00 per glass), and tearing of the car interior (minimum of $500.00 plus the vehicle downtime).

ADDITIONAL STOPS:  Additional stops not part of the original agreement will be charged accordingly.

LIMOUSINE LATE: While every effort is made to ensure specified times are met, if the limousine is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions or other circumstances beyond our control, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.

ALCOHOL:  Persons under the age of 21 are not permitted to possess alcohol in the vehicle under any circumstance. For State of Illinois there is no alcohol allowed inside the sedan limousine.

SMOKING: Smoking in the vehicle is up to the chauffeur's discretion.

PRIVACY WINDOW: The privacy window privilege is up to the chauffeur's discretion

BEHAVIOR: The driver has the right to, at any time, stop the vehicle and ask the passengers to exit, in the event that the passengers mistreat the vehicle or driver in any means.

NUMBER OF PASSENGERS: We will not transport more persons than the maximum legal allowance.

WAITING TIME: There is a 15-minute grace period on all pick-ups from locations other than at O' Hare and Midway  airports. After the grace period has elapsed, there is a charge of $20 for every 15 minutes. 

CHILDREN: Children must have a car seat provided by the passenger.

AIRPORT CONCIERGE: Available upon request for $25. Arrivals will be met at the Baggage Meet, as the passenger deplanes, between the hours of 7:00 a.m. and 10 p.m. by airport representative or our either the chauffeur . Arrivals outside of these hours will be met by the chauffeur at the Curbside Meet. International arrivals are met at the City of Chicago Information counter outside the U.S. Customs Hall.

NO SHOW CHARGE: All flights are monitored. There is a no show charge if no call is received more than one hour after the plane has landed. For all other pick-ups the chauffeur will be waiting for 1 hour before proceeding. If no call is received a no show charge will be applied.

BAGGAGE MEET ONLY: Available upon request for $25.

LONG DISTANCE/OUT OF STATE TRIPS: Please call for a quotation.

LOST AND FOUND: CosmopolisLimo.com. is not responsible for lost or stolen articles. However, every attempt is made to return lost items.

TRANSPORTING PETS: We reserve the right to refuse any animal that we feel is inappropriate for travel, with the exception of seeing eye dogs.

THERE IS NOT INCLUDED PARKING,  AIRPORT AND TOLLWAY FEES.

RATES SUBJECT TO CHANGE WITHOUT NOTICE.


PROCEDURE INFORMATION

RESERVATIONS: Minimum of 48 hours required under normal circumstances. For 5 hour min.,  weddings and Van charters please allow minimum 7 days in advance.

AIRPORT CONCIERGE

Arrivals will be met at the Baggage Meet, as the passenger deplanes, between the hours of 7:00 a.m. and 10 p.m. by airport representative or our either the chauffeur . Arrivals outside of these hours will be met by the chauffeur at the Curbside Meet. One of our associates  will greet you as you emerge to the baggage claim (hall). She/He will carry a sign with your name clearly displayed and will take care of your luggage. Cosmopolis Airport Concierge will escort you to your car and driver. This uniquely personal service saves you precious time otherwise wasted in the airport.

International arrivals are met at the City of Chicago Information counter outside the U.S. Customs Hall.

 AIRPORT PICK-UP INFORMATION

 It is the passengers responsibility to call our number, 1-888-231-8451 after they have picked up all of their luggage.  After quickly locating the reservation, our dispatcher will give passengers the license plate number of the limousine that will pick them up. Passengers should then proceed immediately to the assigned loading zone, with all luggage, to wait for the limousine. If, for some reason, the passenger is not waiting, the driver may be forced to circle the airport ramps. During heavy traffic, this can take up to 30 minutes, and can be extremely inconvenient. Please remember that all pickups are made at the baggage claim level of either O'Hare or Midway airport.

 AIRPORT TRAVEL TIPS 

Check-In Guidelines For O'Hare International Airport

1. Arrive at least two hours prior to your domestic or international flight

2. Identification tags must be affixed to each piece of luggage.

3. You must have government-issued photo identification for the check-in procedures.

4. If curbside check-in is available, have your bags removed from the vehicle and have identification ready to expedite the check-in process.

5. Know the contents of your carry-on luggage and what is prohibited beyond the security checkpoint.

6. You must have a boarding pass to get through the security checkpoint to the boarding gate.

Prohibited Carry-on Items

In addition to contraband such as firearms and chemical weapons, the following items are prohibited from being carried aboard aircraft by any person or in any carry-on:

Knives or cutting instruments of any length, composition or description including:

• Cutlery

• Carpet knives and spare blades

• Box cutters and spare blades

• Any item with a folding or retractable blades

• Straight razors

• Ice picks or corkscrews

• Metal scissors with a pointed tip

• Nail files (metal)

Passenger Safety Tips

• Know where your airline tickets and identification are at all times.

• Remember plain luggage with locks blend in without bringing attention to baggage thieves.

• When dialing on a public telephone be aware others may be watching what numbers you are dialing to gain access to your  credit card number.

• Be cautious of anyone who jostles you.  Pickpockets work in crowded public areas.

• Carry only telephone numbers and credit cards you will need.  Make sure you have credit card accounts and contact numbers at home should you need to replace them.

• Remember! Don't look like a tourist.  Hanging cameras, souvenir shirts and other items are flags to thieves and robbers.  Try to blend in with others and not stand out as a potential victim.

• Report any suspicious activity to police immediately.  If you see someone who may seem vulnerable to crime, let that person know.

• Know your surroundings, who is near you and where your belongings are at all times.

 MPEA AIRPORT DEPARTURE TAX

In 1991, the Legislature of the State of Illinois passed a law establishing the "Metropolitan Pier and Exposition Authority". This authority has the power to manage McCormick Place, which is considered to be an important benefit to the entire region surrounding Chicago. This Authority is supported by five taxes, one of which is the "Airport Departure Tax". This tax will be collected by a City of Chicago Ordinance, created by an inter-government agreement. This Ordinance, after many delays, finally took effect on Friday, January 1, 1993.

This departure tax applies to all commercial transportation, "for hire", leaving O'Hare and Midway Airports. Under the classification of the law that includes taxis and limousines, every vehicle departing the commercial holding area of either airport to pick up customers will be required to pay a $2.00 fee. If the customer is not at the curb when the vehicle arrives, it will be necessary for the vehicle to reenter the commercial holding area and pay an additional $3.00.

 

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